Ninja Metrics is a modern customer experience auditing and satisfaction tracking platform. We provide mystery shopping audits, NPS tracking, and CSAT measurement to give businesses a clear, unbiased view of how they're really being experienced by customers.
Applications to become one of our Ninja Customers is open to everyone.
The process is quick and simple, giving you the opportunity to test out a mission on a live customers to show us what you can do.
"A bad experience will often result in a customer telling 10-12 people whereas a good experience will see them telling only 3-4 people - an average in our experience"Apply as a Ninja →
In today's world of price-wars, premium services, many customer contact points and social media - you really do need to be assessing how customers are treated all the time - the good and the bad stuff.
Stop trying to be ok at Customer Experience in your industry and let us help you be good at it generally in the global CX industry.
Enquire Now →Ninja Metrics provides real, profiled customers who evaluate your service across every touchpoint — anonymously, objectively, and consistently.
Authentic experiences from actual customers, not synthetic feedback.
Unbiased evaluation without staff knowing they're being assessed.
Data-driven recommendations you can actually implement.
If a customer touches it, we can measure it.
Physical location service quality
Phone and support interactions
Website and app experience
Fulfillment and follow-up
We match your brand with real customers who mirror your audience.
Audits designed around your exact service standards and risks.
Discreet, ethical benchmarking through public channels.
Clear reporting, expert analysis, and practical recommendations.
Every customer interaction point is connected in our measurement system. We track the entire customer journey across all channels to give you a complete picture of your service performance.
Ninja Metrics is part of the NinjaPuppy Group — helping businesses grow through demand, GTM execution, growth operations, and now customer experience intelligence.
Get started with Ninja Metrics today and unlock actionable insights about your customer experience.